How to create and manage a community?

You can find this in the menu: Sidebar > Store > Communities

Before you start

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Follow these steps

Open Communities

In your sidebar, click Communities under the Store section.

You should see: You see a list of communities you manage, or an option to create your first one.

Create a community

Click the create button. Enter a name for your community, a URL slug (this becomes part of the invite link), and an optional description. Click create.

You should see: Your community is created and you're taken into its workspace.

Explore the workspace

Inside your community, you'll see several sections along the top navigation: the main feed for Posts, Messages for direct and group conversations, Calendar for scheduling events, Classroom for adding courses, Map for seeing where members are located, and a search to find content within the community.

You should see: You can navigate between all the community features.

Manage members

Go to the Members section. You'll see everyone who has joined. You can view their profiles, check activity, and manage roles. If someone needs to be removed, you can ban them from this page.

You should see: You can see, manage, and moderate your member list.

Set up moderation

Go to the Moderation section. Review any flagged posts or content that has been reported by members. Take action to approve, remove, or warn.

You should see: You have tools to keep your community content safe and on-topic.

View analytics

Go to the Analytics section. See engagement metrics, growth trends, and activity patterns across your community.

You should see: You can track how your community is performing.

Use the AI Customer Success Manager

Open the AI CSM section inside your community. This AI assistant analyzes member behavior and gives you actionable feedback. It has its own knowledge base you can feed with community-specific information, a feedback dashboard, and settings to configure how it works.

You should see: You have an AI assistant helping you understand and support your members.

Configure community settings

Go to Settings to update your community name, description, slug, privacy, and other configuration. This is also where you find your shareable invite link.

You should see: Your community is configured and you have an invite link to share.

Invite members

Share the invite link from your community Settings with people you want to join. When they open the link, they'll set up their community profile and join directly (or be placed in an approval queue if you've enabled that).

You should see: Members can join using your invite link.

Common questions

Can I have multiple communities?

Yes. Create as many as you need from the Communities page.

What is the AI CSM?

The AI Customer Success Manager monitors member activity and provides insights on engagement, at-risk members, and improvement opportunities.

Can I add courses to my community?

Yes. Use the Classroom tab inside your community to create or link classrooms.

How do I share the invite link?

Open your community Settings — the invite link is displayed there. Copy and share it with your audience.